Instant handling of unplanned events relies on verified information and joint operational coordination, especially when human lives are in immediate danger.
Advanced incident and emergency response systems must display verified situation reports, a common operational picture and linked on-site information so that centrally acting coordination teams can quickly provide optimal support to local emergency services.
ICM-Suite software platform for use by infrastructure operators and their users to operate this software continuously 24/7 in control centres, as well on-site, to ensure the safe and efficient processing of planned and unplanned events (such as incidents, emergencies, or technical failures). Such events with increasing impacts that lead to major infrastructure failures or ongoing crisis situations can continue to be processed together safely and efficiently.
The joint central coordination and distributed processing of such events is supported by optimal use of the available deployment resources, as well as by a common operational picture (COP) with proven functionality.
ICM is an acronym which means Incident and Crisis Management.
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